Privacy Policy

Effective Date: [09.06.2025]
Website: https://dreamteamdecor.co.uk
Owner: Dream Team Decorators, Edinburgh, United Kingdom

This Privacy Policy outlines how Dream Team Decorators (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or interact with our website at dreamteamdecor.co.uk. We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal data when you visit our website, contact us, or request our services:

  • Name, email address, and phone number
  • Business name and address (if applicable)
  • Project details or service requirements
  • Technical data such as IP address, browser type, operating system
  • Usage data including pages visited, time spent on site, and referring websites
  • Communication preferences and responses to contact forms

We do not collect sensitive personal data (e.g. health, religious beliefs, or biometric data).

2. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide requested services
  • To issue quotations and manage ongoing projects
  • To communicate updates or relevant service information
  • To improve our website’s functionality and user experience
  • To maintain internal records for business and legal compliance
  • To prevent spam or misuse through basic analytics and security tools

3. Legal Basis for Processing

We only process your data when there is a legal basis to do so under the UK GDPR. This may include:

  • Consent – when you submit a form or opt in to communication
  • Contract – when you engage us for services or request a quote
  • Legitimate Interests – such as improving our website or preventing fraud
  • Legal Obligation – where we are required to maintain business records

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third-party service providers to operate our website or deliver services, such as:

  • Web hosting and email providers
  • Analytics tools (e.g. Google Analytics)
  • Subcontractors or trades involved in your project (with your consent)

All third parties are required to maintain the confidentiality and security of your information and act in accordance with data protection laws.

5. Data Security

We are committed to keeping your data secure. We use appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your personal information. While we take reasonable precautions, no system is 100% secure, and you acknowledge that you share information at your own risk.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements.

For example:

  • Contact form submissions may be kept for up to 12 months
  • Project files or invoices may be retained for up to 7 years for HMRC compliance

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (where legally permissible)
  • Object to or restrict how we process your data
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

9. Cookies

Please refer to our separate Cookie Policy for details on how we use cookies and similar technologies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about how your data is handled, please contact:

Dream Team Decorators
Edinburgh, United Kingdom
Email: [email protected]